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Terms and Conditions

Jump to: Terms and Conditions for consumers | Terms and Conditions of use for retailers

Terms and Conditions for consumers

The following are the terms of the agreement between Ölmühle Solling GmbH („Company“) and the buyer („Buyer“) of goods or services through the Company‘s article catalog. Buyer agrees to review this Contract prior to purchasing anything.

1. Introduction
Buyer agree to the terms and conditions outlined in this article catalog with respect to the goods, services and information provided.
This Contract constitutes the entire and only agreement between the Company and Buyer, any terms and conditions of the customer which deviate from or conflict with these Terms and Conditions will not be recognised by use unless we have expressly agreed to them in writing.
a. These Terms and Conditions shall apply even if we should effect supply or delivery without reservation despite knowing of terms and conditions of the Customer that conflict with or deviate from these Terms and Conditions.
b. These Terms and Conditions shall also apply for all future business transactions with the Customer.
c. Unless stated otherwise in our order confirmation, our offers are without engagement and may be revoked at any time.

2. Copyright
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the article catalog are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the article catalog is prohibited.

3. Right to Refuse
Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

4. Return/Refund Policy
We guarantee your satisfaction. Please inspect your delivery parcel as soon as possible after receipt. You may notify our information department by e-mail to info@oelmuehle-solling.de , by telephone 0049 5271 96666-0 or FAX 0049 5271 96666-66 if any product is missing, damaged or incorrectly dispatched. Please do not open the packaging of any articles sent incorrectly as it needs to be returned to us in its original condition. Please notify us of any mistakes or damages within forty eight hours (48 h) in order that the problems can be remedied at the earliest convenience. If the product you receive is not as you expected, you may return it in its original packaging, within 14 days for a refund.
Please note you will be responsible for shipping charges. Natural wear and tear and damage through improper treatment, handling or storage is excluded from warranty.

5. Purchasing from us
To purchase from us you must be over 18. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

6. Prices and terms of payment
a. We offer our customers a variety of payment options including payment by invoice, PayPal and bank collection (2 % discount). In individual cases, we reserve the right to exclude certain payment methods. For all initial orders we generally exclude a payment the by invoice.
Prices are quoted in EURO, ex works 37691 Boffzen, Germany inclusive of value added tax. In the case of foreign transactions (outside of Germany) payment will only be accepted in advance by bank transfer. Our banking information is listed in the order summary and forwarded to you via mail. The price of shipping in foreign countries (others than Germany) varies depending on the destination country. More detailed information about the specific costs of shipping can be found on our website. In the case of domestic transactions (within Germany) with a gross order value of EURO 39.00 or more, we will effect delivery free house.
b. From a gross order value of one hundred and twenty Euros (120 €), we offer a quantity discount of eight percent (8 %) to the total invoice amount exclusive shipping costs.
c. Our invoices are due and payable gross and without any deduction within date of invoice.
Please take prices for large containers from 1 litre, 2.5 litres, 5 litres, 10 litres and 25 litres out of seperate price list which will be posted on request. All prices in Euro.
d. Payment will only be deemed made when the amount in question has been credited to our account. In the case of any delay in payment, we shall, without prejudice to our right to claim for any additional loss or damage, charge interest on arrears at a rate of 10 percentage points above the base interest rate (Art. 288 Para. 2 BGB [German Civil Code]) unless we are ourselves subject to interest at a higher rate. We further reserve the right to claim for any additional loss or damage.
e. The Customer shall only have the right to make offset if his counterclaims have been finally and absolutely established at law, are undisputed or have been recognised by us. The Customer  shall only have a right of withholding insofar as his counterclaim relates to one and the same con tractual relationship.
f. We reserve the right to reasonably increase our prices in line with any cost increases, especially as a result of changes in material and wage costs, occurring after conclusion of contract.
g. In the case of any delay in payment, all our claims existing at such time shall become due and payable immediately.
h. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
i. If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order.

7. Delivery
a. Any delivery times or dates stated shall be deemed approximate only and shall not be binding on us.
b. Any unforeseen obstacles to delivery, such as forces of nature, shortage of raw materials, strikes, disruptions to our own business operations or those of any of our suppliers, shall entitle us to defer delivery for the duration of the obstacle. In the case of any such unforeseen obstacles to delivery as aforesaid, we may also trepudiate the contract to the extent that it has not already been fulfilled. This shall give rise to no claims for compensation on the part of the Customer.

8. Shipment and packing
Unless stated otherwise in these Terms and Conditions or agreed other wise in writing with the Customer, delivery is effected ex works. With the start of shipment, all risk (breakage, shrinkage etc.) shall pass to the Customer even where delivery has been agreed carriage paid.

9. Handling Complaints
We endeavour to make shopping with Ölmühle Solling
GmbH as pleasant and trouble free as possible. We
fully appreciate that on occasions things can go wrong.
If you are unhappy with our service for any reason, please
contact us either
by e-mail to info@oelmuehle-solling.de
by telephone +49 5271 9 66 66 - 0 or
by fax +49 5271 9 66 66-66.
We will make all reasonable attempts to handle complaints within five working days.

10. Place of performance and legal venue, final provisions
a. The place of performance and legal venue is Hildesheim / Germany. We shall, however, also have the right to bring legal action against the Customer at his own general place of jurisdiction.
b. German law only shall apply; application of the UN Convention on Contracts for the International Sale of Goods (CISG) is barred

11. Salvatoric clause
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any applicable enactment or rule of law, such illegality, invalidity or unenforceability shall not affect the remainder of this Agreement, and the Parties shall in good faith attempt to substitute a legal, valid and enforceable provision which achieves to the nearest extent possible the same effect as would have been achieved by the illegal, invalid or unenforceable provision.

Ölmühle Solling GmbH Boffzen / Germany, September 2017

Terms and Conditions of use for retailers

The following are the terms of the agreement between Ölmühle Solling GmbH („Company“) and the buyer („Buyer“) of goods or services through the Company‘s article catalogue. Buyer agrees to review this contract prior to purchasing anything.

1. Introduction
Buyer agrees to the terms and conditions outlined in this article catalogue with respect to the goods, services and information provided.
This contract constitutes the entire and only agreement between the Company and Buyer, any terms and conditions of the customer which deviate from or conflict with these terms and conditions will not be recognised by us unless we have expressly agreed to them in writing.

a. These terms and conditions shall apply even if we should effect supply or delivery without reservation despite knowing of terms and conditions of the Customer that conflict with or deviate from these terms and conditions.

b. These terms and conditions shall also apply for all future business transactions with the Customer.

c. Unless stated otherwise in our order confirmation, our offers are without engagement and may be revoked at any time.

2. Copyright
The content, organization, gathering, compilation, magnetic translation,
digital conversion and other matters related to the article catalogue are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the article catalogue is prohibited

3. Right to Refuse
Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

4. Return/Refund Policy
We guarantee your satisfaction. Please inspect your delivery parcel as soon as possible after receipt. You may notify our information department by e-mail to info@oelmuehle-solling.de , by telephone 0049 52 71 . 9 66 66-0 or telefax 0049 52 71 9 66 66-66 if any product is missing, damaged or incorrectly dispatched. Please do not open the packaging of any articles sent incorrectly as it needs to be returned to us in its original condition. Please notify us of any mistakes or damages within forty eight hours (48 h) in order that the problems can be remedied at the earliest convenience. If the product you receive is not as you expected, you may return it in its original packaging, within 14 days for a refund. Please note you will be responsible for shipping charges. Natural wear and tear and damage through improper treatment, handling or storage is excluded from warranty.

5. Purchasing from us
To purchase from us you must be over 18. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

6. Prices and terms of payment
a. Prices are quoted in EURO, ex works 37691 Boffzen, Germany exclusive of value added tax, freight, packing and insurance. In the case of domestic transactions (within Germany) with a net order value of EURO 95.00 or more, we will effect delivery free house.

b. Our invoices are due and payable in advance. Please take prices for large containers from 1 litre, 2.5 litres, 5 litres, 10 litres and 25 litres out of seperate price list which will be posted on request.

c. Payment will only be deemed made when the amount in question has been credited to our account. In the case of any delay in payment, we shall, without prejudice to our right to claim for any additional loss or damage, charge interest on arrears at a rate of 10 percentage points above the base interest rate (Art. 288 Para. 2 BGB [German Civil Code]) unless we are ourselves subject to interest at a higher rate. We further reserve the right to claim for any additional loss or damage.

d. The Customer shall only have the right to make offset if his counterclaims have been finally and absolutely established at law, are undisputed or have been recognised by us. The Customer shall only have a right of withholding insofar as his counterclaim relates to one and the same contractual relationship.
e. We reserve the right to reasonably increase our prices in line with any cost increases, especially as a result of changes in material and wage costs, occurring after conclusion of contract.

f. In the case of any delay in payment, all our claims existing at such time shall become due and payable immediately.

g. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

h. If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order.

7. Delivery
a. Any delivery times or dates stated shall be deemed approximate only and shall not be binding on us.

b. Any unforeseen obstacles to delivery, such as Acts of God, shortage of raw materials, strikes, disruptions to our own business operations or those of any of our suppliers, shall entitle us to defer delivery for the duration of the obstacle. In the case of any such unforeseen obstacles to delivery as aforesaid, we may also repudiate the contract to the extent that it has not already been fulfilled. This shall give rise to no claims for compensation on the part of the Customer.

8. Shipment and packing
a. Unless stated otherwise in these terms and conditions or agreed otherwise in writing with the Customer, delivery is effected ex works. With the start of shipment, all risk (breakage, shrinkage etc.) shall pass to the Customer even where delivery has been agreed carriage paid.

b. Transport will be effected by the cheapest route and cheapest means unless another route or mode of transport has been expressly agreed.

9. Handling Complaints
We endeavour to making shopping with Ölmühle Solling GmbH as pleasant and trouble free as possible. We fully appreciate that on occasions things can go wrong. If you are unhappy with our service for any reason, please contact us either

by e-mail to info@oelmuehle-solling.de
by telephone 0049 52 71 . 9 66 66-0
by telefax 0049 52 71 . 9 66 66-66

We will make all reasonable attempts to handle complaints within
five working days.

10. Place of performance and legal venue, final provisions
a. The place of performance and legal venue is Hildesheim / Germany.
We shall, however, also have the right to bring legal action against the Customer at his own general place of jurisdiction.
b. German law only shall apply; application of the UN Convention on Contracts for the International Sale of Goods (CISG) is barred

10. Salvatoric Clause
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any applicable enactment or rule of law, such illegality, invalidity or unenforceability shall not affect the remainder of this Agreement, and the Parties shall in good faith attempt to substitute a legal, valid and enforceable provision which achieves to the nearest extent possible the same effect as would have been achieved by the illegal, invalid or unenforceable provision.

Ölmühle Solling GmbH
Boffzen / Germany